Privacy Policy

Dan Park Insurance, operated by DP Financial Services LLC ("Dan Park Insurance," "we," "us," or "our"), provides insurance agency services and operates the website danparkinsurance.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our services or contacting us, you agree to this policy.

Information we collect

• Contact information you provide when you call us or request a quote, such as your name, phone number, and email address.
• Insurance and appointment details you share, such as the coverage you are interested in and your preferred times to talk.
• Call and message records, including SMS messages you exchange with us and basic records of calls handled by our virtual receptionist.
• Website usage information, such as pages visited and general analytics.

How we use your information

• To schedule, confirm, and manage appointments and quote calls you request.
• To send you SMS confirmations, reminders, and related operational messages.
• To respond to your questions and provide customer support.
• To operate, maintain, and improve our services.
• To comply with legal obligations.

SMS / text messaging

If you provide your mobile number and consent (on a call or by checking the SMS consent box on our website), we may send you SMS messages such as appointment confirmations and reminders. Message frequency varies based on your interactions with us. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. See our Terms of Service for full SMS terms.

How we share your information

We do not sell your personal information. We share information only with service providers who help us operate our services (for example, our telephony and messaging provider, Twilio), and only as needed to provide those services, or when required by law.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Data retention

We retain personal information for as long as needed to provide our services and to meet legal, accounting, or reporting requirements.

Your choices

• You may opt out of SMS messages at any time by replying STOP.
• You may request access to, correction of, or deletion of your personal information by contacting us using the details below.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised effective date.

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